Frequently Asked Questions (FAQs)

Q. How does Lahore Gifts Hub work?

A. Lahore Gifts Hub is an online gift delivery service specializing in delivering gifts, cakes, flowers, and customized items in Lahore. We collaborate with trusted local vendors to ensure quality and timely deliveries.

Q. Who are we?

A. Lahore Gifts Hub is a premium online gift delivery service catering to Lahore. We offer a wide range of gifts, including flowers, cakes, chocolates, and personalized items, ensuring that your loved ones receive the best surprises for any occasion.

Q. Where can we contact you?

A. You can reach us via:

    Email: infor@lahoregiftshub.com
    Live Chat: Available on our website
    Social Media: Inbox us on our Facebook or Instagram pages

Q. What products do we offer?

A. We offer a variety of products, including:

•    Fresh flower bouquets & designer arrangements
•    Delectable cakes from top bakeries
•    Premium chocolates & sweet hampers
•    Fruit baskets
•    Personalized gifts
•    Gift combos for special occasions

Q. Is my information secure?

A. Yes, our website is SSL secure, ensuring that your personal and payment information remains private and confidential.

Q. Where do you deliver?

A. We currently deliver across Lahore and some other cities too. Please check with our customer support team..

Q. How do you deliver?

A. We work with trusted vendors and use our delivery network to ensure fresh and high-quality deliveries. Perishable items like cakes and flowers are transported carefully to maintain freshness.

Q. What are your service charges?

A. Standard delivery charges are included in the product price. Additional charges apply for:

•     Same-day delivery
•     Midnight delivery

Q. How can I place an order?

A. Ordering on our website is simple:

•     Select your delivery city.
•     Choose your desired product & add it to the cart.
•     Provide recipient details and a personalized message.
•     Select a payment method & complete the checkout process.

Q. Do I need to register to place an order?

A. No, registration is not required, but providing an email is necessary for order confirmation.

Q. Why should I register?

A. Registering allows you to save recipient details and order history for a faster checkout experience.

Q. Do you take bulk orders?

A. Yes, we accept bulk and corporate orders. Contact us at care@lahoregiftshub.com for details.

Q. Will the delivered product match the image on the website?

A. We strive to deliver products as close to the displayed images as possible. However, flowers and cakes may vary slightly due to seasonal availability.

Q. How are gifts packed?

A. We ensure elegant packaging with decorative ribbons, gift bags, and premium wrapping for a beautiful presentation.

Q. Do gifts come with a greeting card?

A. Yes, all gifts include a greeting card. You can add a personalized message during checkout.

Q. What payment methods do you accept?

A. We accept:

•     Credit/Debit Cards (Visa & MasterCard)
•     Bank Transfers

Q. Do you offer Cash on Delivery (COD)?

A. No, we do not offer COD. All orders must be prepaid.

Q. What are your delivery timings?

A. Deliveries are made between 8:00 AM – 10:00 PM (Monday-Saturday).

Q. How do I know my order is confirmed?

A. You will receive a confirmation email with your order details after checkout.

Q. Can I track my order?

A. Yes, you can track your order by contacting our customer support.

Q. What happens if the recipient is unavailable?

A. If the recipient is not available, we may:

•  Leave the package with a trusted person at the location.
•  Contact the sender/recipient for further instructions.

Q. Can I return or exchange a purchase?

A. Returns/exchanges are only applicable for non-perishable items in their original condition. Perishable goods like cakes & flowers cannot be returned.

Q. Can I cancel my order?

A. You can cancel an order within 24 hours of placement, provided it has not been processed.

Q. What happens if my payment is deducted but the order is not placed?

A. If this happens, email us at care@lahoregiftshub.com, and we will manually confirm your order.

Q. What if the product is unsatisfactory?

A. If you are not satisfied with your order, contact us immediately at care@lahoregiftshub.com, and we will assist you.